Terms and Conditions

Some Legal Stuff:

Purpose: To outline compensation, Company Obligations, and End User Obligations for parties included, namely: The End User and The Company.  This Does NOT void any agreements End User may have with Store or Location of Pick Up and is an independent agreement between the End User and Paws on Wheelz Delivery Services, inc.

Terms and Conditions of Use

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the https://www.pawsonwheelz.com, website, (the “Service”) operated by Paws On Wheelz Delivery Services, Inc. (“us”, “we”, or “our”) through a third party hosting site.  The Term “You”/ “Your” or “End User” or “Customer” refers to the viewer of this website and the User of the services provided by Paws on Wheelz Delivery Services, Inc. The Term “Product”/”Products” refers to the items that need to be/or are being/or have been delivered. They could include but not limited to pet food, pet accessories, pet toys, pet apparel etc.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, viewers, users and others who access or use the Service.

By accessing, browsing or using the Service you agree to comply and be bound by these Terms. If you disagree with any part of the terms then you may not access the Service. Please check them periodically as they might change from time to time.

ACCEPTANCE OF AGREEMENT:   You agree to the terms and conditions outlined in this Terms and Conditions of use Agreement (“Agreement”) with respect to our website and Services. This Agreement constitutes the entire and only agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, the content, products or services provided by or through the Site, and the subject matter of this Agreement. This Agreement may be amended by us at any time and from time to time without specific notice to you. The latest Agreement will be posted on the Site, and you should review this Agreement prior to using the Site.

 FRAUD: By becoming a customer/client of Paws On Wheelz Delivery Services, Inc., you confirm that the information (not limited to your name, contact information, drop off address etc.) provided in the forms or that provided to the Company representative is true and that you agree to abide by the Terms and Conditions of use of this site.  Please note that the Company can refuse providing services to any client at its own Sole Discretion.

LIMITED RIGHT TO USE: The viewing, printing or downloading of any content, graphic, form or document from the Site grants you only a limited, nonexclusive license for use solely by you for your own personal use and not for republication, distribution, assignment, sublicense, sale or other use. No part of any content, form or document may be reproduced in any form or incorporated into any information retrieval system, electronic or mechanical, other than for your personal use (but not for resale or redistribution).

EDITING, DELETING & MODIFICATION: We reserve the right in our sole discretion to edit or delete any documents, information or other content appearing on the Site, including this Agreement, without further notice to users of the Site.

INDEMNIFICATION: Except to the extent paid in settlement from any applicable insurance policies, and to the extent permitted by applicable law, each Party agrees to indemnify and hold harmless the other Party, and its respective directors, shareholders, affiliates, officers, agents, employees, and permitted successors and assigns against any and all claims, losses, damages, liabilities, penalties, punitive damages, expenses, reasonable legal fees and costs of any kind or amount whatsoever, which result from or arise out of any act or omission of the indemnifying party, its respective directors, shareholders, affiliates, officers, agents, employees, and permitted successors and assigns that occurs in connection with this Agreement. This indemnification will survive the termination of this Agreement.

LINKS TO OTHER WEBSITES: Our website may contain links to third party websites or services that are not controlled by Paws On Wheelz Delivery Services, Inc.  We strongly advise you to read the Terms and Conditions as well as the Privacy Policies of any third- party websites or services that you visit.We have no control over, and assume No Responsibility for the content, privacy policies or practices of any third-party websites or services.  You further acknowledge and agree that Paws on Wheelz Delivery Services Inc. and its employees, directors and shareholders shall not be responsible or liable, directly or indirectly for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or services.Further, all responsibility or liability for any damages caused by viruses contained within the electronic file containing the form or document is disclaimed.

USE OF INFORMATION: The Company will keep the End User’s Information Confidential and will respect the privacy of the End User. The Company will only share End User’s Information to business partners for the sole purpose of fulfilling and completing the orders requested. The Business partners (Pet Stores, Distributors etc.) may contact you directly for permission for marketing and promotional purposes. If you do NOT want to be contacted by the business partner, please notify them in writing immediately.

THIRD-PARTY SERVICES: From time to time, we may allow access to or advertise third-party merchant sites (“Merchants” or “Pet Store”) from which you may purchase or otherwise obtain certain goods or services. You understand that we do not operate or control the products or services offered by outside Merchants. Outside merchants are responsible for all aspects of their order processing, fulfillment, billing and customer service. We are not a party to the transactions entered between you and outside merchants. You agree that use of such merchants is at your sole risk and is without warranties of any kind by us, expressed, implied or otherwise including warranties of title, fitness for purpose, merchantability or non-infringement under no circumstances are we liable for any damages arising from the transactions between you and merchants or for any information appearing on merchant sites or any other site linked to our site.

THIRD-PARTY MERCHANT POLICIES: All rules, policies (including privacy policies) and operating procedures of the pet store will apply to you while on such sites. We are not responsible for information provided by you to Merchants. We and the Merchants are independent contractors and neither party has authority to make any representations or commitments on behalf of the other.

LIABILITY: The End User Agrees that The Company and its share-holders are not responsible for any activity or re-imbursement related to the return or exchange of products/supplies delivered to customers.

By accepting the product from the driver, the End User accepts the product in the as-is condition and releases the Company from any liability to the product, its quality, its physical appearance and texture, taste and ingredients. The End User agrees not to sue or hold the Company and its drivers, shareholders and employees responsible for the integrity of the product or any effect of the product after it is consumed. Any product-related grievances must be dealt with the manufacturer directly.

If the product or products are damaged during transportation to the End User and/or the end user makes the company aware of the damage and does NOT accept delivery- the Company is responsible for the coverage of the cost of the product or products and the delivery fee MINUS the Pick-Up Fee. Please contact us for more information.

COMPENSATION: You, the End User, agrees to pay for the delivery services including any purchases of the products made on your behalf, PRIOR to the completion of the delivery. You agree to pay either via Cash (in Canadian Dollars), via VISA or MASTERCARD (subject to $4 processing fee) OR via Electronic Funds Transfer.

You agree that you will be given a quote either via phone, text or email. By agreeing to let us complete the service for you, you are responsible for paying the quote in its entirety.

Our prices of our services are a PICK-UP FEE + $/KM. The Dollars per KM is determined by the distance between the Pick Up and your Drop Off location. The most efficient route between PICK UP and DROP OFF is determined by Google Maps.

GRATUITYCompany Representatives (including drivers) are allowed to accept gratuity at the discretion of the End User. The entire Gratuity Amount goes to the driver.

 PAYMENTS: You represent and warrant that if you are making payments to us via Credit Card that a processing fee of $4 (CAD) applies per transaction- which you are responsible for.  You further warrant that (i) any credit card information you supply is true, correct and complete, (i) charges incurred by you will be honored by your credit card company, (iii) you will pay the charges incurred by you at the posted prices, including any shipping fees and applicable taxes.

You represent and warrant that any payments made in cash: (i) The Money exchanged will be in Canadian Dollars only (CAD) (ii) You assume that the tender is legitimate currency issued by the Bank of Canada (iii) If a counterfeit is exchanged, you will pay the charges incurred at the posted prices and will assume all responsibilities as per the Laws of Canada.

You represent and warrant that any payments made via Electronic Transfer Funds (ETF): (i) You are the owner of the funds from the account money is being transferred FROM (ii) You have provided the Company with the accurate password (format and word) (iii) You are emailing the ETF to the correct email address (spelling and format) (iv) You are responsible to pay any charges incurred by you in full within 5 business days, if the funds were not deposited into our bank account.

SUBMISSIONS: All suggestions, ideas, notes, concepts and other information you may from time to time send to us (collectively, “Submissions”) shall be deemed and shall remain our sole property and shall not be subject to any obligation of confidence on our part. Without limiting the foregoing, we shall be deemed to own all known and hereafter existing rights of every kind and nature regarding the Submissions and shall be entitled to unrestricted use of the Submissions for any purpose, without compensation to the provider of the Submissions.

RETURN POLICY: The End User agrees that Paws On Wheelz Delivery Services, Inc. and its shareholders, are not responsible for the return or exchange of any products purchased and/or delivered. Once a product is accepted by you, you release Paws On Wheelz Delivery Services, Inc. , its contractors and shareholders, and the retail store of purchase from any liability caused by the product(s).

At time of delivery, if the product or products are not in acceptable condition- the End User has the Right to REFUSE Delivery. At this time, the driver will contact the Company- and if any payments related to said delivery, were completed by the End User and accepted by the Company- the End user will be refunded in the amount not exceeding the cost of the product or products. There will also be a re-imbursement of 50% delivery charge MINUS the Pick-Up Fee.

If the End User has accepted the product or products, they assume full responsibility and will not hold Paws on Wheelz Delivery Services, Inc. or its employees, contractors, shareholders or partners (Pet Stores and distributors) responsible for any damages or alleged damages that may occur relating to the product delivered.

SAFETY: We take safety very seriously; our drivers and contractors have gone through a criminal record screening- and must have a CLEAN background.

Our Drivers and contractors have a clean driver’s abstract and observe traffic laws and regulations.

Once parked at Drop Off location, our drivers/contractors will turn on their flashing hazards, will check both directions BEFORE exiting the vehicle.

Our Drivers/Contractors will not be performing duties under the influence of any alcohol or intoxicating substance (including but not limited to cannabis)

During the Winter Months, our drivers/contractors will only perform deliveries if safe to do so.

The End User will be notified when the driver has picked up the products and is on their way to the drop off location with an Estimated Time of Arrival and vehicle description (either via text, Phone Call or Email).

Our Company Representative, Driver or Contractor is NOT allowed to enter the premises of the End User. If the driver enters the threshold of the door-step, s/he does so against Company Policies. As such, the Company is released from any liability.


(a) REWARDS/FREQUENT BUYER PROGRAMS:  Paws On Wheelz Delivery Services will not be responsible for your accurate tracking of products, whose manufacturers provide frequent buyer programs.  Only purchases you have made DIRECTLY with the store will count towards your reward programs. Any purchases made through our BUY and DELIVER service will NOT COUNT towards the accrual of your products purchased for the frequent buyer program.

(b) DELIVERY DAYS/ TIMES: The End User agrees to submit their Delivery request a minimum of twenty-four (24hrs) prior to the delivery time to ensure efficient scheduling of delivery. Any request made less than 24 hours in advance may not be completed within the time requested.

The Company will not commence any delivery thirty (30) minutes prior to the store closing. A Delivery is said to have commenced from the moment the Initial Request is made either via form, email, text or phone.

The End User is advised that Paws On Wheelz Delivery Services, Inc. operates and completes deliveries during the following times: MON- FRI (10:30 am to 8 pm). We will make exceptions from time to time- please contact us to arrange a special request.

(c) DROP OFF INFORMATION: (i) The End User is Solely responsible for providing the accuracy of the delivery (Product details- brand, type, quantity, flavour; Address of Drop Off, Complete Contact Information)

(ii) The End User Agrees to have an Adult or someone on behalf of the adult present to receive the delivery unless otherwise agreed upon. An Adult is defined as an individual over 18 years of age. If no one is available to accept the delivery; the goods will be forfeited and the End User will NOT be refunded unless agreed upon by both parties.

If End User wants item left in an unsecure location, End User assumes ALL Responsibility of said item. The Company will not be held responsible for lost/stolen items.

(iii) The End User agrees to have driveway and pathway leading to doorstep well lit and clear of any obstacles. The End User is responsible for any body injuries that may occur on his/her property. Injuries include, but are not limited to: animal bites, trips and/or falls, objects falling on the driver/contractor etc.

VERIFY END USER’S ADDRESS: Paws On Wheelz Delivery Services, Inc.  reserves the right to contact an End User via email or phone to verify the accuracy of account information (including the End User’s correct name and address) that is needed to provide the services requested.

TERMINATION: We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Governing Law: These Terms shall be governed and construed in accordance with the laws of Alberta, Canada, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

CHANGES: We reserve the right, at our sole discretion, to modify or replace these Terms at any time. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us:

If you have any questions about these Terms, please contact us at [email protected]